Shipping policy
Shipping Method
All orders placed at the Azabu Juban Yakuzen Curry Shinkai Online Shop will be shipped by Yamato Transport Co.
You can check your Yamato Transport delivery slip number and delivery status from the "Order History" page.
Please check the shipping status from "Kuroneko Yamato's Luggage Inquiry System" after confirming the shipping slip number.
We do not ship overseas. Please note that we do not ship overseas.
Check your order history from My Page
Click here for Kuroneko Yamato's baggage inquiry system
If you have any questions regarding changes in delivery specifications, changes in delivery address, or if you have not received your order within the specified time after it has been shipped, please contact us directly at the following address after confirming the tracking number.
Yamato Transport Service Center
Toll free: 0120-01-9625
(This toll-free number cannot be dialed from cell phones.)
Business hours: 8:00 - 21:00
*For cell phones: 0570-200-000
(Calling charges are to be borne by the customer.)
About the number of days for delivery
Delivery will take approximately 2 days from the time of order, depending on the delivery area and time of order.
Wrapping will take about 3 days.
If you wish to specify a delivery date, you may do so from 4 days after your order is placed.
If you do not specify a delivery date, your order will be delivered as soon as possible.
You may also specify only the time of delivery.
Please note that even if you have requested a delivery date and time, delays may occur due to traffic conditions on the day of delivery.
Please understand this in advance.
If you have not received your order within 5 days of placing your order, please contact "Azabu Juban Yakuzen Curry Shinkai Online Shop Customer Service".
You can check the real-time delivery status of your order from the "Order History" page.
Delivery date and time cannot be specified.
Gift wrapping is not available.
Please note that we will cancel your order if we are out of stock.
About the designation of delivery date and time
Except for the following, you can specify the desired delivery date and time when you place your order.
However, the time period and time zone you can specify depends on the delivery area and the time you order, so please check the "Desired Delivery Date and Time" section.
*The specified date and time are only a guideline.
Even if you have requested a delivery date and time, delays may occur due to traffic conditions on the day of delivery. Please understand this in advance.
Basically, the dates and times that can be specified are as follows.
Normal products: 4~6 days later
Wrapped products: 5~7 days later
Morning
14:00-16:00
16:00-18:00
18:00-20:00
19:00-21:00
Changes can also be made after an order has been placed by clicking on "Order Information" and modifying it.
Please make sure to receive your order during the period when changes can be made from this page.
In order to ensure a fair shopping experience for all customers, we cannot accept orders held for a long period of time. Please understand this in advance.
Please note that some areas in Hokkaido, Shimane, Nagasaki, Kagoshima, Okinawa, and Izu Islands may take longer than the above delivery time.
*If you order items that cannot be shipped by air (liquids, sprays, nail polish, fragrances, etc.) to Hokkaido, Okinawa, or remote islands, please allow 7 to 10 days longer than usual for delivery.
Please note that delivery may be delayed even if you have specified a delivery date and time.
Please understand this in advance.
Delivery to the Ogasawara Islands may take 4 to 11 days.
Delays may occur due to traffic and weather conditions.
About Delivery Destination
If you wish to have your order delivered to a delivery office, please contact the delivery company directly and inform them of your request for delivery to a delivery office based on the invoice number shown in the automatic delivery e-mail sent at the time of shipment after your order is confirmed.
What to do if you do not receive your order
If the product is delivered and you are not at home, the delivery company will leave a notice of absence.
Please make sure to pick up your items after adjusting your preferred delivery date and time within the re-delivery period (within 7 days).
Please note that if you do not receive the merchandise, the merchandise will be automatically returned to us.
Please note that the same handling as above will apply in the case of an unknown address or an incomplete address.
The returned merchandise will be cancelled at our discretion.
We will not be able to re-deliver the item, so please place a new order yourself. Please note that we may not have the requested item in stock at that time.
Please note that we may not be able to accept your order, including orders for restricted or pre-shipped items, if the customer declines to receive the order, is absent for a long period of time, or re-ships the order.