Refund policy

Return, Refund and Cancellation Policy

e accept order cancellations only in the situation where the order has been placed by the customer and the product has not yet been shipped. No fee will be charged for cancellation. If the billing has already been executed, we will usually process the refund on the same day, but in some cases it may take up to 3 business days.
Please note that we cannot accept cancellations after the product has been shipped.

 

In the event that an item is found to be damaged, missing, or incomplete, such as the delivery of a different item, we will respond promptly by sending a replacement item, as long as the report is made within 5 days of the receipt of the item.

Please note that we will not be able to respond to a report received 6 days or more after the product arrives.

We will not be able to accept any claims made after 6 days from the date of receipt of the product.

In the unlikely event that the bank account information provided by the customer is incorrect and the transfer is not executed, the customer will be responsible for the reissuance fee.

We will process the refund to your credit card immediately, but depending on your credit card company, it may take up to 30 days for the refund to be reflected. (Most credit card companies process refunds within 3 business days.) Please contact your credit card company for more details.

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